Information We Collect
Personal Information
We may collect personal information that you voluntarily provide when you:- Request appointments, book diagnostic services, or contact us.
- Create an account or register for a service.
- Submit forms, feedback, or support requests.
- Subscribe to newsletters or marketing communications.
Examples include:- Name, email address, phone number, postal address
- Date of birth, gender
- Medical or diagnostic-related information provided for services
- Insurance or billing details (if applicable)
Automatically Collected Data
We may automatically collect technical data when you visit our Site:- IP address and device identifiers
- Browser type and operating system
- Pages visited, date/time of access, and usage patterns
- Cookies and similar tracking technologies
This information helps us understand how users interact with the Site and improve performance and user experience.Use of Information
We use your personal information for purposes including but not limited to:
- Providing, managing, and improving our services
- Scheduling diagnostic tests and communicating results
- Responding to enquiries, support requests, and feedback
- Sending administrative notifications and service-related updates
- Personalizing your experience on our Site
- Improving our Site, services, and marketing initiatives
- Complying with legal and regulatory obligations
Legal Basis for Processing (Where Applicable)
In jurisdictions where required, we process personal data based on one or more of the following:
- Your consent to the collection and use of information
- Performance of a contract with you
- Compliance with legal and regulatory obligations
- Legitimate interests in improving our services and operations
Disclosure of Personal Information
We may share your information with:
- Service Providers and Partners: Trusted third parties that support our operations (e.g., web hosting, analytics, communication services)
- Healthcare Professionals and Labs: Where necessary to provide healthcare-related services or diagnostics
- Legal and Regulatory Authorities: When required to comply with applicable laws, regulations, legal processes, or enforcement requests
- Business Transfers: In connection with a merger, acquisition, or sale of assets involving Novus Health
We do not sell personal data to third parties for marketing purposes.Cookies and Tracking Technologies
Our Site uses cookies and similar technologies to:
- Enable core website functionality
- Enhance user experience
- Analyze Site usage and performance
You can control cookie preferences through your browser settings. However, disabling cookies may affect the Site’s functionality.Data Security
We implement reasonable administrative, technical, and physical safeguards to protect personal data against unauthorized access, disclosure, alteration, or destruction. While we strive to protect your information, no security system is entirely foolproof.Data Retention
We retain personal data only as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce our agreements.Your Rights
Depending on your jurisdiction and applicable law, you may have rights including but not limited to:
- Accessing your personal data
- Correcting or updating inaccurate information
- Requesting restriction of processing
- Deleting personal data (subject to legal exceptions)
- Withdrawing consent where processing is based on it
To exercise your rights, contact us using the details provided below.Contact Information
If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us at:To exercise your rights, contact us using the details provided below.